FAQ
How does the exchange process work?
You select the currency you send and receive, enter the amount and payout details. After creating an order, you get an order number and continue communication with the operator in chat.
Can I exchange without registration?
Yes. You can create an order as a guest by providing your email, phone number, and messenger contact. You can also register directly during order creation by checking the registration option.
Why do I need an order number?
The order number is used to identify your exchange in operator chat and to track the order status.
What order statuses are available?
Main statuses are: “Pending”, “Processing”, “Completed”, and “Cancelled”. Your account dashboard shows the current status for each order.
How fast is an order processed?
Processing time depends on the selected direction, network load, and payment confirmation speed. The operator supports the transaction until completion.
Are there any hidden fees?
The service follows transparent exchange terms. Final amounts are calculated before confirmation, based on the current rate and direction conditions.
Is the exchange secure?
We use transaction monitoring and risk-control procedures. Additional checks may apply to specific operations under AML/KYT policy.
What should I do if there is an error or delay?
Contact the operator in chat and provide your order number. This is the fastest way to resolve technical or operational issues.
