Privacy Policy for Mercury Websites and Mobile Applications
1. What personal information we may process
When registering on Mercury, users may be asked to provide account details, including an email address.
While using the service, we may also process payment and transaction details submitted by users, including full name, wallet address, banking details, card number (where required), card expiry date, and other data necessary to provide exchange services.
2. Why we use personal data
Mercury uses personal information for the following purposes:
- to ensure proper operation of the website and mobile solutions;
- to provide and improve service quality;
- to support technical operations and customer support;
- to perform analytics and improve functionality and user experience;
- to inform users about new services, terms, and offers (where permitted by law);
- to maintain communication regarding transactions and technical issues;
- to prevent fraud, unauthorized access, and abuse.
3. Who may access your data
Information provided by users is treated as confidential. We do not disclose personal data to third parties except where required by applicable law or lawful requests from competent authorities.
In case of reorganization, change of ownership, or legal succession, data may be transferred to the new data controller to ensure service continuity.
4. Cookies and similar technologies
4.1. What cookies are
Cookies are small text files stored on a user’s device to recognize sessions, remember preferences, and ensure stable website functionality.
Cookies may include technical data such as browser type, device information, IP address, session parameters, and on-site activity.
4.2. Types of cookies we use
- necessary (technical) — required for core website operation;
- analytics — used to understand behavior and improve the website;
- functional — used to remember settings (e.g., interface language);
- advertising/third-party — used to evaluate traffic and campaign performance where applicable.
4.3. Cookie retention period
Retention depends on cookie type and processing purpose. Data is stored no longer than required for the specific purpose and is then deleted automatically or by the user.
4.4. Third-party analytics systems
Mercury may use third-party analytics and technical tools to improve service quality. Such providers process data under their own policies.
4.5. Cookie controls
Users can manage cookie settings in their browser, including restricting or deleting cookies. Disabling certain cookies may affect website functionality.
5. Data security
Mercury applies organizational and technical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no online transfer or storage method can guarantee absolute security. If you notice suspicious account activity, change your password immediately and contact support.
6. Final provisions
Mercury may update this Privacy Policy. The current version is published on the website and becomes effective upon publication unless stated otherwise.
